Shipping Policy
Find the details that matter before ordering: delivery areas, processing times, charges and tracking.
At a glance
Delivery costs and available services should be confirmed at checkout. Use the details below to understand how your order is handled.
01Delivery destinations
We deliver to [Supported countries / regions]. [List excluded locations, address restrictions and any product-specific delivery restrictions.]
02Order processing
Orders are normally prepared within [Processing time] after [Payment / order confirmation condition]. Our dispatch days are [Dispatch days and time zone].
[State order cut-off times, public holiday arrangements and how delays are communicated.]
03Delivery services and charges
Available services: [Carrier and service names]. Estimated transit times: [Delivery estimates by region]. Shipping charges: [Rates or calculation method].
[Describe any free-shipping threshold, oversized parcel fees or remote-area charges.]
04Tracking your delivery
[Explain how and when tracking is provided, and where the customer can check delivery progress.]
For an order enquiry, include your order number when you contact us.
05Address changes and delivery issues
Contact us promptly if you need to change a delivery address. [Explain the point after which an address cannot be changed and the procedure for missed or returned deliveries.]
06Delayed, damaged or missing parcels
If your parcel appears damaged or has not arrived within the stated estimate, contact us with your order number and relevant details. Keep the packaging and photographs where available.
[Set out your investigation process, contact timeframe and available remedies, consistent with applicable customer rights.]
07International orders
[Explain customs processing, import restrictions, duties and taxes, including who is responsible for each charge. Remove this section if international delivery is not offered.]